The Complete Process
From eligibility check to installation, here's exactly what happens at each step
- Answer simple questions about your property and circumstances
- Instant results - know immediately if you're eligible
- No personal details required at this stage
- Completely free with no obligation
- Professional assessment of your current boiler and heating system
- Property energy efficiency evaluation
- Confirmation of ECO4 scheme eligibility
- Detailed report with recommendations
- Complete application preparation and submission
- Liaison with energy suppliers and funding bodies
- Regular updates on application progress
- Approval confirmation and next steps
- Gas work must be done by a Gas Safe registered engineer
- Removal and disposal of old boiler
- Full system testing and commissioning
- Warranty registration and handover
Step-by-Step Breakdown
What Happens
- Answer simple questions about your property and circumstances
- Instant results - know immediately if you're eligible
- No personal details required at this stage
- Completely free with no obligation
Requirements
- Own your home or be a private tenant with landlord permission
- Receive qualifying benefits or meet income criteria
- Have an old, inefficient boiler (typically 7+ years old)
- Property has adequate loft insulation or cavity walls
What Happens
- Professional assessment of your current boiler and heating system
- Property energy efficiency evaluation
- Confirmation of ECO4 scheme eligibility
- Detailed report with recommendations
Requirements
- Convenient appointment at a time that suits you
- Survey carried out before any work starts
- Comprehensive property assessment
- No cost or obligation for the survey
What Happens
- Complete application preparation and submission
- Liaison with energy suppliers and funding bodies
- Regular updates on application progress
- Approval confirmation and next steps
Requirements
- Provide necessary documentation (we'll guide you)
- Confirm installation preferences and timing
- Review and approve installation plan
- Schedule installation appointment
What Happens
- Gas work must be done by a Gas Safe registered engineer
- Removal and disposal of old boiler
- Full system testing and commissioning
- Warranty registration and handover
Requirements
- Clear access to boiler location
- Someone over 18 present during installation
- Final system demonstration and handover
- Warranty documentation and user guides
Typical Timeline
Here's the usual order of steps. Timescales depend on your survey, funding approval and installer availability.
Complete eligibility check
Home survey scheduled and completed
Application submitted and processed
Approval received and installation scheduled
New boiler installed and commissioned
Why Choose Our Process?
We've streamlined the process to make it as easy as possible for you
No upfront costs, no hidden fees, no repayments required
A survey before any work starts, and no fee to apply
A more efficient boiler can lower your heating bills
We confirm an installation date after your survey
Frequently Asked Questions
Common questions about the free boiler process
Timescales depend on your survey, funding approval and installer availability. We confirm an installation date after your survey.
Yes, someone over 18 needs to be present during the home survey. This allows our surveyor to access all areas, ask relevant questions, and explain the process to you directly.
We handle the complete removal and environmentally responsible disposal of your old boiler and any associated equipment. This is included in the service at no extra cost.
Installation typically takes one day, during which your heating will be temporarily unavailable. We work efficiently to minimize disruption and will have your new system running by the end of the day.