Frequently Asked Questions

You may qualify if you receive qualifying benefits like Universal Credit, Pension Credit, or meet low-income criteria. Your property must have an EPC rating of D, E, F, or G, and your current boiler should be broken or inefficient.

Yes, tenants can apply with landlord permission. You'll need a tenancy agreement of 12+ months, be responsible for the heating bills, and the property must meet minimum energy standards.

Qualifying benefits include Universal Credit, Pension Credit, Income Support, Income-based JSA, Income-related ESA, Housing Benefit, and Child Benefit (with income thresholds). Tax credits ended in April 2025; former claimants have moved to Universal Credit.

Yes, households with 1-2 people typically need an annual income of £31,000 or less, while households with 3+ people need £38,000 or less. These thresholds may vary based on location and vulnerability factors.

No, both homeowners and tenants can qualify. Tenants will need permission from their landlord before proceeding with the application.

You can apply through our website by completing the eligibility checker, then submitting a full application. Alternatively, you can call our team on +44 7943 111370 for assistance with your application.

You'll need to provide proof of benefits (award letters or bank statements), proof of address (utility bills or council tax), property ownership documents or tenancy agreement, and photo ID for all adult household members.

Timescales depend on your survey, funding approval and installer availability. We confirm an installation date after your survey.

No, our application service is completely free. There are no hidden costs or fees at any stage of the process.

After submitting your application, we'll review your eligibility and arrange a technical survey of your property. Once approved, we'll schedule the installation of your new boiler.

You'll receive a high-efficiency condensing boiler from a leading manufacturer. The exact model will depend on your home's requirements, but all boilers meet the latest energy efficiency standards.

Most installations are completed within 1-2 days, depending on the complexity of the work required. Our engineers will explain the process and timeline before starting.

There will be some disruption during installation, including temporary interruption to your heating and hot water. Our engineers work efficiently to minimize disruption and will keep you informed throughout.

Yes, an adult (18+) needs to be present during the installation to provide access and make any necessary decisions.

Yes, all boilers come with a manufacturer's warranty, typically 2-10 years depending on the model. We'll provide full warranty details with your installation.

All boilers come with a manufacturer's warranty. If you experience any issues, contact our customer service team, and we'll arrange for a technician to assess and resolve the problem.

Yes, our installation engineers will provide a full demonstration of how to use your new boiler and controls. They'll also leave you with the manufacturer's manual and our contact details for any future questions.

Energy savings vary depending on your current boiler's efficiency, property size, and usage patterns. A new A-rated boiler is more efficient than an old one, so heating bills usually fall.

Yes, annual servicing is recommended to maintain efficiency and validate your warranty. This is not included in the free installation but is essential for long-term performance.

Yes, the ECO4 scheme often includes additional energy efficiency measures such as insulation, heating controls, and radiator upgrades. We'll assess your property's needs during the survey.